Startup versus Big Company April 3, 2009
Posted by savitakini in 1, Entrepreneurship.Tags: big company, entrepreneur, organisation culture, startup
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Often we ask ourselves, as we see all these big IPOs, acquisitions etc, is it time for me take the plunge. It’s quite a personal decision, and for different people it happens either very early or much later in life. What’s more important is what makes you happy, are you learning enough, are you feeling challenged, and do feel successful with the things you do for your job in your role.
Startups have many advantages – many of my friends have been successful entrepreneurs, and my husband has been doing this for quite some years now. They seems to completely enjoy it. But its not for everyone. It’s definitely not for the ‘faint hearted’.
However, as a mentor once told me, big companies have advantages. They are excellent learning grounds for building strong organisational processes, exposure to many intellectual thinkers, and opportunities to experiment with many different roles. But it comes with its cons as well. Often they become beaurocratic, and too slow. Organisational politics starts appearing, and in an economic downturn, it becomes more visible. Startups on the otherhand in a downturn, are more focused to survive.
Having observed people who have been back-forth, some just cannot handle the big company environment, and are always looking for a way to bolt out of the big company. Often, this happens in the case of the senior executives. They have a way of doing things, practically running their show in a startup. They work with small teams, and cannot handle the organisation complexities that come with a large company. Often having been the masters of the decision making process, here they have to work with a variety of people to get things done. Often this requires a very different skill set, than being in a startup. While the hands on skill will be much appreciated, non-compliance with organsiational processes will mean trouble for the person coming from the startup. Those who have the leadership skills to influence people around the organisation, channel their energies, and work with a very diverse workforce, will likely survive past the 6 months.
Similarly, I have also seen people from a very large organisations trying to get to a startup, and finding themselves a complete misfit. If you are the type who focuses on one problem at a time, cannot grasp the pace of a startup and work with the constraints both financial as well as resources, then you will just not be able to survive more than 2 months. The stuff around you will overwhelm you especially the part about having to juggle many different things, and wear many hats.
So in conclusion, one needs to figure out what one is good, what makes you happy, and then take the plunge to a startup.
another women’s summit – what did I learn ? December 9, 2008
Posted by savitakini in Culture.add a comment
Another women’s summit in Bangalore. This one was hosted by NASSCOM at the Leela Palace. Having been part of organizing one of such summit in Bangalore as part of my organisation and attending a few others, this time I was starting to get a little weary. The speakers at these summits are reasonably good, but some excellent.
The companies are the usual suspects from the IT industry, and some of the speakers are repeat. I see the same folks many times over. I guess the pool of professional, working and networking women is not much in Bangalore.
According to a study, the number of women is growing accounting for 28% in 2007-08. The numbers look pretty good, but they go below 11% at the top. This is not something I find surprising.
The agenda at the summit is all around women in leadership, what skills they need and what companies can do to help the women achieve their full potential. Having spent about 12 years in the industry, I can say this much; the opportunities almost always the same, its just how we women are able navigate the complexities of an organisation large or small.
There were lot of suggestions from the women attendees about what the organisations should be doing to make work-life balance integration much easier for women. Also, there was chatter about networking skills, leadership skills etc.
I felt the summit fundamentally lacks teeth because it is keeping itself away from influencing public policy. A lot of talk which cannot be followed up action, because a lot of it revolves around influencing public policy.
To give a few examples -
The lack of a licensed, well kept, groomed day care centers which allow women to work without any tenstions from 7.30am-6pm – are just absent or not enough or not close to work or home. This prevents the women from being successful at work in those intervening child rearing age. Sometimes even forcing them to pull out. This if ofcourse the situation in Bangalore. But I wouldn’t be surprised if story is same in other cities.
Our fundamental social structures have unwritten rules on how women are to take care of the home while also following their ambitions. This puts a lot of pressure on the women. A sick child takes a couple of days away from work while the male colleagues are able to focus without those disturbances.
Indian men, a majority of them, still don’t enter the kitchen or help with household chores or take care of the kids. A majority of well educated women are unable to negotiate an equal relationship at home. The lack of confidence that prevails among these women, further disempowers them when they meet their male colleagues at work, who often are of the same kind as their husbands. They also find it difficult to negotiate the organisational politics as women are more likely to be confused on what is ethical and unethical when navigating the organisational ladder. This confusing state of affairs, and the pressure at home, often force women to bolt out of their careers to become home makers.
The infrastructure situation in bangalore is hindering smart, young and talented women from finding a role in an office that is not too far, allows telecommuting and other flexibile options.
So my request to NASSCOM and other industry bodies organising such an event – Please include substantial discussion around public policy initiatives and social change. I believe that will have more impact in the short-term and long term because just organisations alone cannot do everything to get more women to take on leadership roles.
Obviously you can take the horse to the water but you cannot make it drink.
India coming of age …albiet not completely September 27, 2008
Posted by savitakini in General.Tags: customer service, global markets, Indians
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On a recent work trip to san Jose, I decided to take the new Jet flight from Mumbai to San Francisco. The other reason was because not only it turned out to be cheaper but also gave me a chance to unwind with my folks in Mumbai for a day. The flight itself was very pleasant. No unearthly hours late in the night, loosing sleep etc. The aircraft is wide bodied new plane, nice big TV screens, great collection of movies and reasonably good food. Service was almost as good as singapore airlines but like 7/10, with room for improvement. Same with the food, didn’t have enough snacks/muchies or icecream which really makes a big difference on the singapore airlines. It really felt great to be on an Indian owned airline for the first time. In about 18 hours I was in SFO and I had my choice of good vegetarian food. I have been back and forth since 1996 when I first started by international sojourn. British Airways, my first international flight was pathetic – no vegetarian food and they even lost my baggage. Indians have come a long distance since then, and this is one example of how India has come of age in a global world.
But now let me come back to what happened on the way back. The flight was delayed by 2 hours, we were not informed till we reached the airport. Ofcourse they were nice enough and gave us $15 food voucher (it was 8.45pm flight so many of us had not had dinner). The boarding was ok. I didn’t get my usual quota of newspapers which I would normally pick up on my international flights. The video screens refused to work. The initial reaction from the flight attendants was it doesn’t work so we can’t do anything. On my insistence, they tried to find a seat where it worked. There was no appology or announcement about the condition of the entertainment system and only those who asked were told that it would be fixed in Shanghai.
Halt in Shanghai was again interesting. The chinese ladies managed the waiting area – just 2 of them – no jet airways staff was available. It was around 2 am local time. When it came to boarding they just asked everyone to make a line and board. No row numbers, no preference for wheel chair assisted passengers, no preference for people with children. It was like the original order of boarding was just completely cast away. I asked the chinese lady what happened, and she had a look of cluelessness about what the hell I was saying. On board again, the entertainment screens refused to work. I asked the new set of attendants, they had no answer. We reach Mumbai at the original time of arrival, no delays. I would have thought they would atleast make an appology about the malfunction of the system, which is perhaps a very important part of the experience of a long international flight. But nah! they had nothing to say except for the usual smile on their faces while exiting the aircraft.
Here I felt that we have a long way to go when it comes to international customer service. While we have the backoffices of every major company in the world providing phone customer service, when it comes to real customer service whether its as part of an airline experience or a banking experience. We still have are not there yet. We have a lot of labor to throw at the problem, but can we really solve a problem. Could the attendants not have come up with an alternative solution of showing something on the overhead screens – I wondered. The ability to think on our feet, attention to detail, trying to make a difference in the customer experience – is still something we need to develop.
But overall, I must say, that the opportunities are there and Indians are capturing it in a global market.
Does exposure inspires us to try new experiences ? August 2, 2008
Posted by savitakini in Culture.Tags: Culture, education, india, young generation
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I believe that exposure does inspire us to challenge ourselves to try out more new experiences. The humans are never satisfied with they already know, they want to know more and experience it for themselves. Its always been there deep within us, irrespective who we are.
Recently, I met a young 25 year old engineer in a group meeting who sounded very confident, eager to talk and chat, eager to volunteer for leadership role etc. As I always tend to do when I meet someone new, I thought, let me google this young person, so I can get to know her better. Also, its a way for me to understand where they studied or lived or read about, say via one medium which would be the internet. Their exposure could be from many different angels, where they grew up, what their parents did etc. I was intrigued by the maturity of the persons writing on the internet. The articles looked very well written and thought through. I looked at where the person had worked etc. Then suddenly I ran into an interesting matrimonial AD about this person posted by her father is group exclusive to a particular sect of caste and language. And the father, clearly sounding like a traditional well meaning dad had put out the entire history of the girl as well as his family qualifications. The call was for the usual ME, MS, PhD, MBA, well settled, educated boy from a well settled family type of thing.
After my 2 years in India, I had already come to realize that education in India did not necessarily mean the person was ‘liberated’ and ‘educated’ in the mind. Education in india is just meant to get you the opportunity to earn an income if required (for girl’s it was optional) but they key was to finally get married to a smart educated person so you produce more ‘well educated’ and ‘well settled’ offsprings. To see a young dymanic person who could really get a lot more out of life especially when she or he had just started exploring all the experiences life had to offer, was a little unnerving. I went to my own history as a 25 yr old in the US, just as the downturn was affecting the US economy. I did not look or project myself as a confident individual
…I had taken the bold step to marry the person of my choice, and was still struggling trying to convince my parents. The only thing I was confident about myself was that i didn’t care about religion or caste of the person as much as I really cared about my own passion to protect my freedom and independence and finding a life partner who not only respected it but admired and cherished it as much as he did his own.
Its often hard for me to understand what makes young, accomplished, and financially independent girls and even boys to still succumb to these traditional caste/religious pressures. What was even more intriguing was the fact, that the parent of this person, so innocently had written the ‘requirements’ for the boy. The basic premise of the AD was also that people don’t change. Someone who at the age 29 is having the required background, but say at 32 decided that he wanted to really follow their persuit of say photography, filmmaking, travel, journalism, painting etc, then there is no ‘backup plan’ for his daughter. As I have particularly noticed, with many young people across the country and even in the US, many have changed their careers, are trying out new things or going beyond their traditional roles/jobs having already experienced the financial freedom at a young age, which their parents took an entire lifetime to achieve. Sincerely speaking, don’t people change, and don’t we all have a right to do course corrections in our lives, as and when we realize what our true calling is. What we are as individuals at 25, we are not the same at 35 and what we are at 35, we are not at 45….and this is happening more so in the uninhibited 21st century India, then it ever did in the past 50 years.
I wondered, if this 25 yr old person who seems otherwise very well read and well exposed was even geared up about the change she herself is going to experience as much as her ‘well educated, well settled’ spouse is going experience.
Computer Science and Information Technology July 7, 2008
Posted by savitakini in Culture, Technology.Tags: computing, Culture, IT industry
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I had the opportunity and privilege of reviewing a few scholarship applications for an international conference on computing with registrants from all parts of the world. I had to review a few applications from India, Pakistan, US, Latin America, Africa. The contrast was very interesting to observe in the level of qualifications of the participants and their essays. The indian applicants were all from the undergraduate degree programs, and their essays were all focused around how the field of IT can be changed etc. I hardly saw mention of the kind of projects I saw from other applicants which included applictions of fundamental computing theories and algorithms to other fields as well as pioneering more work to expand the understanding of computer science itself.
The Indian applicants seemed to not have a clear distinction or understanding of field of computing where as the conference was primarily on computing. And these kids are from some of the Tier 2 colleges of India.
So relating to my experience and observations in India for the past 2 years. When I ask a kid who graduated recently or has been in the industry a couple years about their technology expertise, they will mention Java, .Net, etc. You ask the same question to their counter parts in the US or Europe, and I will highly suspect that the answers would be along – networking, ASIC design, mobile computing, web 2.0 technologies etc. A lot of kids here thanks to how the IT industry picks them up from colleges, put them through an assembly line and then move them from projects to projects based on their clients, are completely ignorant about the history of computing, and what it has taken to get to where we are today. The in depth understanding of computing is still lacking and the fields of applied computing is also missing.
And I believe we are making a big mistake here, because technology startups and companies don’t come out of thin air. They come out when our technology institutions are providing a rigurous curriculum on fundamentals of engineering and computing, and then also doing research and producing Masters and PhDs in applied computing areas in other engineering or technology areas like robotics, agriculture, textiles, civil, ocean engineering etc.
Is the IT industry going to wake up at all ??
Impact of Globalization in India April 30, 2008
Posted by savitakini in Culture.Tags: democracy, globalization, india
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At Barcamp 6 on April 18th, I was among the ‘chosen’ ones for an interview with a Belgian researcher who is in bangalore studying about the globalization and its impact on the young generation in India. I hadn’t really thought about the question ‘what is the impact of globalization?’ as much as I had benefited personally from it. My answer to him was the globalization for India and it’s younger generation was both a good and a bad thing. For the first time since independence, I am finally seeing a reflection of myself 5-10 years younger among the younger generation who are standing up about what they truly believe and want to do in their life. They are less worried about what others say about them or what their parents and relatives will say about them. But globalization has also led to increase in consumerism, total disregard for ’savings’ that our parents generation had and I am afraid that the indiscriminate use of credit cards is going to soon impact many of these youngsters.
The other interesting observation, my new Belgian friend shared with me was that some of the young folks he met in India all sounded very liberal in their values, but when it came to marriage they still preferred someone from their caste/culture/background.
So here we are in the 21st century, with access to knowledge from all over the world, the best of technology, a free independent and thriving democracy that supports cross-cultural marriages. But there are many men as well as women who are still afraid to step outside the boundaries set by their parents and relatives and make some real choices for themselves. Marriage, is this sacred institution, that shouldn’t be touched by globalization, come what may !
And yet, another contradiction. Our thriving democracy is also a unique contribution to this world, where 100s of languages, dilects, cuisines, cultures, religious institutions do co-exist (except for when some mishaps are ignited by selfish politicians!).
Prof Sadagopan of IIIT Bangalore at a recent presentation said to the audience, this country is very confusing and full of contradictions. Don’t try to understand it fully, it’s a useless exercise. Just work with what you know and move forward. I feel that’s the best articulation for where India is today in all aspects from infrastructure to culture.
Consumers in India February 25, 2008
Posted by savitakini in Culture, General.Tags: consumer, india, manufacturers
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This past weekend, TiE Bangalore hosted a very lively discussion and networking meeting with two very dynamic and well know women – Rama Bijapurkar, author and consultant, & Vanita Bali of Britannia Ltd. The discussion was about Rama’s new book about the consumers in India, aptly titled ‘We are like that only’. I am yet to finish my copy and since I had heard Rama before, I decided to spend my sat’day morning constructively to gain more insight. Many of the questions surrounded how the MNCs try to implement their best practices from abroad instead of looking at India with a fresh set of eyes and creating something new and fundamentally different which would not only help them do well in India but take on new markets elsewhere. There were many interesting questions and examples – like the new innovation in saree pins, the inventor of Nirma and how that changed the distribution play for HLL. Since the upcoming bangalore airport is on the top of mind for everyone in that room considering many are probably frequent travelers, a lot of time was spent on discussing that there were no solutions, the govt was not doing anything, etc. But the discussion that was completely missing especially coming from someone like Rama, was around the lack of collective consciousness about Indian consumers. But this comes fromnm not just in their inability to act as ‘alert’ consumers, but also because we lack civic citizenship. Period! Since we never gather together to raise our voices against the corrupt corporators in our own wards for lack of proper garbage disposal, no pavements, incomplete road projects, etc. Why in world will we come together to file case against a builder, shoe retailer, a soap company etc. In general, those who make business seem to get away with providing much lesser quality and make more money from Indians in India then they would ever have been able to, had it been some other country. Recently, I bought a pair of shoes on my visit to singapore. The brand was a local singapore brand and the quality was amazing. I paid $50 singapore dollars equivalent to Rs. 1500, where as I would pay double at woodlands for the same or lesser quality of sandals. Because of a peculiar problem with my heel (thanks to all the hiking I did in my younger days!), I am very restricted to the kind of chappals I can wear and often I just find it hard to buy anything comfortable in India, that is wide enough to give heel/arch support and yet have the elegant look. Singapore is way smaller than India in terms of the it’s population and # of urban consumers, yet it has achieved much higher levels of quality in manufacturing.
In the recent years, competition definitely has improved the quality of manufactured goods compared to what it was 15 years ago when I grew up as well as the expectation of quality and willingness to pay more has gone up. But the quality of manufactured goods is not any where close to other asian nations like singapore, china etc. Until manufacturing was under the babu’s in the governement, and there was no competition. Now that both have gone through much change, we are seeing our manufacturing industry go through rapid change. It’s time that the consumers also took some action to drive that change to happen faster by demanding better quality from shoes to apartments/homes.
In countries like the US, the judicial systems allows for more regulation to start happening as people sue the manufacturers. Here, with our current judicial system it’s unlikely to happen. So, its important to build a strong consumer awareness and consumer action system so that we keep the manufacturers, builders, retailers in check through alternative means.
Working Women in India – A Perspective – Part I February 20, 2008
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Been a while, that I got a chance to sit down and write what’s on my mind. You make so many observations, and India seems to present with many opportunities. But to sit dow and write requires time and effort. Work/personal life took a toll last few months. Hence, the silence. Hoping to get back to my writing.The nice thing about the “young india” is more women are entering the work force today, very noticeable compared to 20 years ago. However they still constitute only around 20% of the workforce especially in the IT industry. When we were launching the women’s network at MindTree, a colleague observed that there must be some 40% women in the company…I laughed out, and wondered what if really there were 40% women in the workforce. Just imagine. The entire ecosystem would shift – from the maid, the drivers, the shops selling formal clothes, the iron man, the laundry places, everyone – would become so much more used to there being no one at home during the day. Just imagine the plight of the courier services in India. It will just crash if no one is there to receive your courier! An entire ecosystem depends on the assumption that there’s a housewife at home.We bought a new Samsung refrigirator and the demo person never made it for a demo because he just wanted someone to be home between 9am-7pm and that was never true for us during the working week. The dude never wanted to come on a satday and we stopped following up with him.These are just minor concerns or rather irritants. The bigger issues are – Day care, promotions, salary, extended family, spousal support etc. An interesting trend that many like me (those who are vocal!) have observed, is with rising incomes in India for both spouses, many women give up on their careers to take care of the children. While I do not want to be judgemental, it umnerves me when I think whether the ‘women were working in the first place just for the money’. Very likely this is the case with the majority but in a few cases the women would rather have more flexible jobs that gives them more freedom over their time and leverages their ability to juggle & multitask. The sad reality is that as soon as the smart women take this route, the husbands who now earning more, start taking liberties and dump all the household responsibilities on the women. And there goes the flexibility and the woman ends up with no job at all. Only those who are able to push themselves are able to carve something out which keeps their professional experience intact as they wait for the children to grow up to school age.Then there are those who just were housewives from the begining. These are the smart, educated types but now have husbands who earn a lot more. So they employ all the household help they can including a full-time nanny which now frees up more of their time for gossip, kitty parties, shopping and movies. Some of these types even get into non-profits in-order promote themselves and display to the world they are serious
…Trust me, no one does take them seriously.There are the more traditional types anyways with a 9-5pm job in teaching, doctors, banking, etc. Not much has changed here since my mother’s era except they do spend more now on shopping thanks to all those malls and credit offers one gets in India. I doubt they are smart money managers like how our mom’s used to be. But they are the most likely folks to be involved with community activities, volunteering and other such initiatives. Our local residents association was headed by some women who were principals/teachers in a local school. It was a nice thing. However, when it came to running the show, the men would again butt in with their views and didn’t give the women a chance to speak in meetings
Finally, there are the countless women working as cleaners, maids, nannies, shopping assistants, cashiers, etc. Not much changed for them. They perhaps earn more these days but the cost of living has also gone. Many of these women struggle with husbands who leave them with young children for another woman, or are drunkards. But without these women, the average Indian household would just come to stop. Life would become a drudgery in already high stressed work environment further stressed by the commute and traffic.Across these different segments, there’s very little which brings them together. Each segment has its idiosyncracies. And I wonder how can we bring about the 1960’s sort of women’s revolution of america in this country when there is nothing in common which can bring all of them to one platform.
Startups -> mentoring August 8, 2007
Posted by savitakini in Entrepreneurship.1 comment so far
Barcamp 4.0 concluded with much fan fare. This time the unband collective created quite an interesting atmosphere by adding music to mileu. Because of recent dislocation on the personal front, I happened to visit only the 2nd day of the barcamp. As usual, I made my way to the mobile collective, blogging collective (as I explore ways to increase my reach with my blog) and the startup collective. Startup collective had a great interactive talk by Vijay Anand & Tejas from proto.in. They had a lot of experience to share and advice for Indian entrepreneurs, which is quite valuable. Most of the folks I have met here in India think that as soon as they have an idea, they gotta start looking for VCs as if nothing else matters. What happened to really looking at the business model, prototype, early customer feedback etc? I wonder if the services industry has caused this problem. But let me leave the services guys out of this discussion.
Post that, Amit (forget his lastname), ran an interesting session ‘Why am I not able to do my startup?’. He listed out some 13 reasons that came from the audience spanning – family commitments, lack of ideas, financial commitment, social culture, lack of idea nurturing, right business model etc.
Those who had gone down the path, had interesting experiences to share.
To me everyone had skipped ‘Mentoring’ completely. I would have perhaps highlighted lack of good mentors and how to leverage a mentor-mentee relationship, as my first problem. I would expect any entrepreneur to seek out someone with whom they can share, brainstorm and learn about how to tackle all the different problems they face when starting out. A good mentor should be able to help the mentee think through all the issues in a non-judgemental way. Either they have traveled down the familiar road or they have a good understanding of the challenges that startups essentially are – human endeavors to solve problems which no one else has.
Personally, each stage & transition in my life has had influences from different folks- essentially thought leaders. I have learnt from them, shared my worries, received advice and moved forward to the next level. I also expect the VCs to provide that mentoring and support, but most VCs in India may not be of the kind who can provide this help.
Organizational Processes that matter July 12, 2007
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In my past life, when I was an engineer (I still consider myself one, despite the MBA!)..I used to be quite hung up about processes, code quality, documentation etc to the extent that often my persistence used to tick-off my colleagues who loved coding and didn’t want to be bothered about processes.
Since my MBA however, the passion for processes has not gone away from my life. Now I look for processes in an overall organizational context taking into account business processes, strategic thinking processes, marketing processes, sales processes. I get very unnerved when I see a team investing in building something because they think they should build it. Often the big gap is in – are they the right people, do they have the money to invest, where is the market, which is the best market to go after etc. This due diligence is often missing.
In a business environment, the sheer fluidity of the industry & the technology, requires that the processes themselves be ‘agile’ to incorporate the chanding scenario. Someplaces, I see all kinds of processes in place to address the customer, but miss out on the processes for employee concerns.
Finally, we have the problem where the origanization has put in all the processes in place for employee concerns, customer concerns etc, but then doesn’t have the mindset, nor the will power to actually execute or follow through on those processes. To make it even more messier, they try to cover up the issues, and the disappointment it causes among all the stakeholders is worse. The organization might as well not gone the the distance in trying to create and put in place half baked processes.
So the question really is
- What processes do really matter for a startup, for a large company, etc.